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damnit95's avatar
damnit95
Copper Contributor
Oct 08, 2019
Solved

Teams error code - 6

Hello,   One of our user have an issue when he try to connect to the Teams applications, here is the error messages:     The user is able to connect to Teams online with no error message ...
microsoft teams
office 365
  • Vijprateek's avatar
    Vijprateek
    Oct 14, 2019

    damnit95 May I know what was the issue, I am also having the same with one of my user

SamK50's avatar
SamK50
Brass Contributor
May 19, 2020

The "error 6" error is commonly caused by incorrectly configured system settings or irregular entries in the Windows registry. This error may be fixed with special software that repairs the registry and tunes up system settings to restore stability damnit95 

  • robsonguimaraes's avatar
    robsonguimaraes
    Copper Contributor
    Sep 24, 2020

    SamK50 Hello, I would like to know what procedures you performed to correct this error code 6 problem. In my case Teams is used in an educational institution, with a network domain fixed on the computers. Thankz

    • damnit9530's avatar
      damnit9530
      Copper Contributor
      Sep 25, 2020

      robsonguimaraeshere is a script to clrea TEams cache maybe it will solved your issue

       

       

      start-transcript "C:\temp\ClearTeamsCache.log"

      # get Teams process
      $Teams = Get-Process Teams -ErrorAction SilentlyContinue
      if ($Teams) {
      do {
      $Teams | Stop-Process -Force
      }while (!$Teams.HasExited)
      }

      $env:appdata

      Try{
      #Remove-Item "$env:appdata\Microsoft\teams\application cache\cache\*" -Recurse
      Remove-Item "C:\Users\*\AppData\Roaming\Microsoft\teams\blob_storage\*" -Recurse
      Remove-Item "C:\Users\*\AppData\Roaming\Microsoft\teams\Cache\*" -Recurse
      Remove-Item "C:\Users\*\AppData\Roaming\Microsoft\teams\databases\*" -Recurse
      Remove-Item "C:\Users\*\AppData\Roaming\Microsoft\teams\GPUcache\*" -Recurse
      Remove-Item "C:\U*\*\AppData\Roaming\Microsoft\teams\IndexedDB\*.ldb" -Recurse
      Remove-Item "C:\Users\*\AppData\Roaming\Microsoft\teams\Local Storage\*" -Recurse
      Remove-Item "C:\Users\*\AppData\Roaming\Microsoft\teams\tmp\*" -Recurse
      }
      Catch{
      Write-Host "Failed"
      }
      Stop-Transcript

      • robsonguimaraes's avatar
        robsonguimaraes
        Copper Contributor
        Jan 05, 2021

        damnit9530 Thanks for the guidance, but I decided otherwise. In the internet options accessing through the internet explorer browser, I went to the "advanced" tab, and in the list of settings that appears, unchecked the options "check for signatures in downloaded programs", and "check for revoked certificates from the supplier" more at the end of this list, and clicked OK to save the change. Since I use Teams in a firewall-controlled environment, these options probably block your access. Sorted out!

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