Forum Discussion

Steel Contributor

Dec 13, 2018

System considers Office 365 Pro Plus as Office 2016 trial - Cannot activate

Windows 10 System considers Office 365 Pro Plus as Office 2016 trial and does not activate via email/password - requires product key We already uninstalled and reinstalled Office 365 pro plus but...

office 365

VasilMichev

MVP

Dec 13, 2018

What does the following show:

cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /dstatus

In general you can remove any key/license listed there and reactivate. More info and script here:

https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-initial-activationinstall-state/