Forum Discussion
Sync lost between AD and Office 365 for some users
how long have you waited? Usually when you add an OU or something you have to do a full sync, not just the typical delta sync. Reference this, the initial sync is required for a new OU. http://techgenix.com/azure-ad-connect-11-forcing-synchronization/
Hi Nuno,
Do you mean with the filters, where one can set which OU can be synced with Azure AD Connect?
I heard about those filters and I then added the new OU so it can be synced as well.
Was that what you wanted to know?
Hi Didier,
Yes, if you get the user out of scope (OU's synchronized) the user will be deleted on Office 365.
After you change the OU of the user to a OU that is synchronized the Office 365 will softmatch that user to be a synchronized user.
that's what I thought would happen if I added the new OU, but it didn't.
The new OU is now part of the synchronized OU, but the softmatching didn't happen.
Maybe I should try moving back the users in their former OU, to see what happens?
- how long have you waited? Usually when you add an OU or something you have to do a full sync, not just the typical delta sync. Reference this, the initial sync is required for a new OU. http://techgenix.com/azure-ad-connect-11-forcing-synchronization/
It worked!
Christopher, I thank you so much for your help! :)
I now see all of those users as synchronized with AD
Thank you as well, Nuno :)
Have a great day!