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Sway has stopped working in my Office 365
Dear all,
I'm a user of Office 365. Does anyone know how to fix the problem of not being able to sign into MS Sway and open existing Sway slides?
I cannot open the Sway presentations that I have created and used before. (See the error message below.)
Many thanks.
Youxuan
Are you seeing this within other applications in office 365 too?
From were do you try to login?
Go to "https://portal.office.com" in another browser tab and log out! Close browser and reopen and sign in again
Else try another browser mean while and see what happens
/ Adam
7 Replies
Are you seeing this within other applications in office 365 too?
From were do you try to login?
Go to "https://portal.office.com" in another browser tab and log out! Close browser and reopen and sign in again
Else try another browser mean while and see what happens
/ Adam
Dear Adam,
Thank you very much for your reply. This gives me hope of being able to use Sway again with my personal professional Office 365 account.
Obviously I have already signed into my OneDrive account in reading the discussions in the forum.
When I try to log out by clicking the link that you gave above, we arrive at a page with the following pop-up:
This means that I'm not signed in. Otherwise I would not be asked to enter my username and password again.
As I'm already signed in, I don't know why I should enter my username and password again? I nonetheless provide my username and password, but the following error message is what I have got:
Why should I give a work email? I have a personal Professional OneDrive account, and it is always attached to my personal Hotmail email address. I should not be asked for a work/school email address.
Thanks for your help. Your further support will be highly appreciated.
Youxuan
- Sorry for the confusion as you have a personal account! Log out from onedrive and close all the browsers! The login to sway.office.com with your account
