Forum Discussion
Support without phone contact / Phone Case closed 24h after initial call without problem solved
Hi
I have tried to have a support request without phone. It doesn't seem to be possible which is rather disturbing.
So I chose to try via phone. I was able to talk quickly but the agent didn'...
RussellRead
Microsoft
MicrosoftHi tony-derricott,
Not sure if anybody responded to you with their experiences, but I'd be happy to talk with you further about premier support. From your comments below, I'm not totally sure what premier offering you have, what features of it you take advantage of, or what you are looking for in support.
If you could share some additional details - just PM me - we could chat further and get you connected to somebody who can talk in more detail about the premier benefits you are paying for.
-thanks, Russell.
RussellRead, we don't have any specific complaints about Premier Support. Thanks for asking. We're just curious about how this new initiative to beef up the support options through the Admin Portal might affect us.
- RussellRead
Hi tony-derricott,
The changes we're making in the Admin Center will benefit all customers - including Premier customers like you. Ultimately though, your Premier benefits entitle you to more than the inclusive support that comes at no cost to Office 365 customers.
If you wanted to talk to somebody to better understand your premier benefits, let me know and we'll track down the right person to speak with you. If you have a Premier contract with a Technical Account Manager, they'd be the ideal starting point.
-thanks, Russell.