Forum Discussion
Support without phone contact / Phone Case closed 24h after initial call without problem solved
Hi
I have tried to have a support request without phone. It doesn't seem to be possible which is rather disturbing.
So I chose to try via phone. I was able to talk quickly but the agent didn'...
OK so it should be possible - because I don't get that option (and switched for testing to IE which hasn't any Adblocker or similar plugins):
Thanks for the screenshot, yes this should be possible, it's working for me and it is a listed feature of Office 365 support.
Not sure why it's not appearing for you. Adding RussellRead in case he can help or someone else can chip in!
- Yeap, as Cian says, you should have this option: May I ask if you have a partner providing you your Office 365 licenses?
jcgonzalezmartin Direct from Microsoft
- RussellRead
Microsoft
We have several slightly different support experiences rolled-out today. The e-mail functionality isn't currently available to everybody.
That said, the flow for creating the ticket remains largely the same regardless of the experience you see. If you prefer that the support team doesn't call you, add a note saying this when you open a support ticket.
It's possible that the support team might still call if they believe it will be quickly/easier to address your issue; however, you can always request that they e-mail instead.
Try the above and let me know how you get on.
-thanks, Russell.
Thank you
So first for me it's often very difficult to answer phones due to my work. So I really would appreciate the email option. Why wouldn't you provide that?
As you suggested I've asked for communication in writing:
"Hi - The attached message was tagged as phishing scam, which is not the case! The link mentioned in the mail: http://aka.ms/SafetyTipsFeedback doesn't seems to apply to Office365 but only Outlook.com - I'm currently not easy to reach on phone but I can't find a way to report this except with a call back. - Please explain why this message is considered Phishing and how this can be avoided for future mails. Thank you"
... and got immediately the call: The supporter wanted to do a remote control session. Which is absolutely useless, as I provided the mail with header as msg File - and the part about the link not really matching Office 365 doesn't any input at all...
(Ticket #7354130)
