Forum Discussion

Dean_Gross's avatar
Dean_Gross
Silver Contributor
Mar 21, 2017

Stuck on Setting Up

I added a user into a AAD Group so that she could get additional licenses assigned. When she logs into to O365, Newsfeed, ONeDrive, Video, Word, Excel, PowerPoint, and OneNote are all stuck on Setting Up. It has been several hours.

 

Any suggestions about how long we should have to wait before opening a ticket?

office 365

1 Reply

  • Adam Ochs's avatar
    Adam Ochs
    Steel Contributor
    Mar 21, 2017

    Hey Dean,

     

    I would unlicnese and re-license the user to see if that does anything. Sometimes it gets stuck on provisioning.

     

    If you do that, and it takes longer than an hour, I would open at ticket.

     

    Hope this helps!

    Adam