Forum Discussion
AtanasM
Aug 16, 2021Iron Contributor
Status "Unlicensed Product" on Windows 7
Status "Unlicensed Product" is shown in Microsoft 365 Apps on a PC with Windows 7.
The issue started yesterday.
Error message when trying to log on with business account: "Unfortunately, we cannot connect to your account. Please try again later."
The issue exists only on this PC.
The issue started yesterday.
Error message when trying to log on with business account: "Unfortunately, we cannot connect to your account. Please try again later."
The issue exists only on this PC.
I did the following actions:
Removed the stored credentials in the Credential Manager in Control Panel.
Removed the old product keys on the PC through CMD.
Removed the cached identities in HKCU registry at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities.
Enabled and disabled the modern authentication through the registry key "EnableADAL".
Removed the stored credentials in the Credential Manager in Control Panel.
Removed the old product keys on the PC through CMD.
Removed the cached identities in HKCU registry at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities.
Enabled and disabled the modern authentication through the registry key "EnableADAL".
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