Statistics for Autoattendant and CallQueues

Hi Kai,

Many people have fed back on the limited reporting for voice, and have - for some time - been asking for more granular reporting on Teams. User Voice confirms it is currently in the works

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20168716-reporting-capabilities

It is not, however, specific on the reporting that you ask for but there is also users asking for specific metrics on AA and Call Queues

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35920921-basic-reports-and-call-lists-for-queues-and-aa

Whilst Teams is currently catching up on this functionality, there are some third party ISV's which do offer this. For example Anywhere 365 may be a solution with their contact centre which gives very detailed reporting and metrics on voice.

https://anywhere365.io/microsoft-teams/

Hope this helps in terms of clarifying what's available

Best, Chris