Forum Discussion

Iron Contributor

Nov 21, 2018

Solved

Statistics for Autoattendant and CallQueues

Hi, I have been trying to work out some statistics for CallQueues and AutoAttendant. I get duration and Callee and number they haved called, but there is NO DATA on who has answered the call. And t...

microsoft teams

office 365

Skype for Business

ChrisHoardMVP
Nov 21, 2018
Hi Kai,

Many people have fed back on the limited reporting for voice, and have - for some time - been asking for more granular reporting on Teams. User Voice confirms it is currently in the works

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20168716-reporting-capabilities

It is not, however, specific on the reporting that you ask for but there is also users asking for specific metrics on AA and Call Queues

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35920921-basic-reports-and-call-lists-for-queues-and-aa

Whilst Teams is currently catching up on this functionality, there are some third party ISV's which do offer this. For example Anywhere 365 may be a solution with their contact centre which gives very detailed reporting and metrics on voice.

https://anywhere365.io/microsoft-teams/

Hope this helps in terms of clarifying what's available

Best, Chris

ChrisHoardMVP

MVP

Nov 21, 2018

Hi Kai,

Many people have fed back on the limited reporting for voice, and have - for some time - been asking for more granular reporting on Teams. User Voice confirms it is currently in the works

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20168716-reporting-capabilities

It is not, however, specific on the reporting that you ask for but there is also users asking for specific metrics on AA and Call Queues

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35920921-basic-reports-and-call-lists-for-queues-and-aa

Whilst Teams is currently catching up on this functionality, there are some third party ISV's which do offer this. For example Anywhere 365 may be a solution with their contact centre which gives very detailed reporting and metrics on voice.

https://anywhere365.io/microsoft-teams/

Hope this helps in terms of clarifying what's available

Best, Chris

Kai Stenberg

Iron Contributor

Nov 22, 2018

Hi Chris, yes it does clarifying, and I have also spoke to Microsoft about this. So we will see whats coming and not. I have been into the uservoice and voted.

ChrisHoardMVP
MVP
Nov 22, 2018
Thanks Kai,

Glad I helped. If this had answered your question please set a like on the comment and mark it as the solution. Hope to hear from you again in the community.

Best, Chris
- Kai Stenberg
  Iron Contributor
  Nov 22, 2018
  I'll keep you updated on what we will do :-)