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Wessam1961's avatar
Wessam1961
Copper Contributor
Jan 18, 2023

SPF, DKIM, DMARC and Blocked emails

Hi guys,

 

I wonder if someone can help. I SPF switched when we moved to Office 365 and early this week I implemented DKIM and DMARC. Since then our server desk (Fresh Desk) who sends emails as email address removed for privacy reasons to the staff. Now all these emails end up in the junk folder.

 

Is there a way of allowing this at all?

Also internal scanning i.e email address removed for privacy reasons end up in the junk folder.

 

TIA

Wessam

office 365
  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Jan 19, 2023

    Wessam1961 

    Did the Email,Domain, used by server desk under managed Domain the first thing?

    Better the check by message trace to identify the information

    • Wessam1961's avatar
      Wessam1961
      Copper Contributor
      Jan 20, 2023

      Kidd_Ip 

       

      Hi, do you mean the Fresh Desk server? What do you mean added, "under managed Domain"? In office 365?

       

      Thanks

      W

       

       

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