Forum Discussion
Shared Mailboxes and 365 Outlook Web App
Hi PhilRiceUoS.
I can answer only one your Q:
To permanently enable the From: field for a user execute this commandlet:
Set-MailboxMessageConfiguration user -AlwaysShowFrom $true
To do that for all users you have to create a small PowerShell script.
Something that I do myself for my Shared Mailboxes to alleviate the lack of SM support in OWA is to make shortcut links to my SMs on my desktop. When opened it goes straight to the Shared Mailboxes' Inbox (or login 1st) and any new emails or replies I do from their is with the Shared Mailbox address.
The format of the URL is:
outlook.office365.com/mail/sharemailbox@contoso.com/
Of course your less technically inclined users might need some help, but it sure beats having to go the "Open another mailbox" route.
C_the_S nice for an individual level but dealing with a tenant of tens of thousands of users (only a few thousand in scope for this but still) you can understand why im looking for just automated solutions. You can provide instructions like that of course but dealing with large user bases you are pretty much guaranteed some friction if new solutions result in a lesser experience than previously and suggesting giving "do it yourself" instructions tends to be a no starter.
My method could easily be done in a couple different semi-automated methods, but you seem to be only interested in fully automated solutions which as you've found isn't available in the current OWA.
All you can do is use Uservoice to make a suggested improvement but of course that isn't going to help you near term.