Forum Discussion
Matti Pekkarinen
Sep 20, 2018Copper Contributor
Shared mailbox with the same email (local part) can't be created to a different domain
Hello everyone, I have a shared mailbox support@domain1.com. The problem: When I'm trying to create a shared mailbox support@domain2.com this results in an error saying that each mailbox shou...
- Sep 21, 2018
Moi Matti,
The problem is that when you create a shared mailbox, the alias with the local name is also created. Thus, regardless of the domain part, you have the error you described.
Luckily the workaround is quite simple. Just create a shared mailbox with unique local name, such as support_domain2@domain2.com. After it is created, edit the mailbox email addresses to change the default address to support@domain2.com and you're done!
Sep 20, 2018
I will do some testing when I get home from work
Adam
Adam
Matti Pekkarinen
Sep 20, 2018Copper Contributor
Thank you very much