Forum Discussion
Shared Mailbox Recovery
I have engaged our reseller via support ticket, but they haven't been overly useful. I cannot find the ability to enter a ticket directly to Microsoft via either my Office 365 admin portal or the Par...
GuidovanDijk
I have tried that, but there's nothing there (anymore) about contacting Microsoft, only the thus far useless partner I purchased Office 365 from.
I know it used to have something as I can view a prior service request that I had with Microsoft. I just can't enter a new one.
That's disappointing.of your partner, but as far as I know is that despite you have bought it from you partner and you are a global administrator you should be able to make a request.
Maybe this can help you.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Maybe this can help you.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
- Ah, because I have purchased it via a reseller, Microsoft support will no longer help me directly.
One's reseller needs to escalate it to Microsoft or one needs to drop the reseller.