Forum Discussion

Copper Contributor

Dec 17, 2018

sent items folder when sending on behalf of someone else

I've tried below for both a shared mailbox & full access to a licenced mailbox in outlook but I still get the same behaviour. ie: user1 ALWAYS shows keeps sent item in its own mailbox. I am user1...

office 365

boneyfrancis

Iron Contributor

Dec 17, 2018

What you're experiencing is the default behavior, where Sent Items are stored in the Sent Items folder of the delegated user's (User 1) mailbox. You can however change this behavior using the Set-Mailbox cmdlet (user mailbox behavior can only be controlled using powershell); the parameters to look out for are: MessageCopyForSentAsEnabled and MessageCopyForSendOnBehalfEnabled.

To ensure that the mails User 1 send as User 2 to be saved in the Sent Items folder of User 2, run:

Set-Mailbox 'User 2' -MessageCopyForSentAsEnabled: $True

rwaldron

Copper Contributor

Dec 17, 2018

Hiya and thx for the reply, for a shared mailbox there is an option (off by default) to copy sent items to Shared mailbox...I have this on and working however the fact that email remains in user1 sent items is the issue. We are using office 365 so I only have acess to web admin?
are you saying that it is possible to get sent items only appearing in user2 ?

VasilMichev
MVP
Dec 17, 2018
The method you are referring to is client-bound and depends on the presence of the reg key. More importantly it's incompatible with the method boneyfrancis mentioned above, which is now enabled by default. If you insist on using the client-side method, make sure to disable the -MessageCopyFor* parameters.