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windowslive's avatar
windowslive
Copper Contributor
May 05, 2017

Sending mail - Unable to get Shared Mailbox to show in "From" field (Outlook Online)

(Context: Office 365 E1 / Outlook Online)   I have a shared mailbox that I need to be able to send from. My user account is properly set up as a member of that shared mailbox, and I am able to open...
exchange
office 365
Heidar_Sigurjonsson's avatar
Heidar_Sigurjonsson
Copper Contributor
Mar 18, 2019
Outlook for Windows, but I found a way. Deleting the outlook files then starting outlook, make it build them again. Works now :)
  • Pamela Dillon's avatar
    Pamela Dillon
    Copper Contributor
    Mar 19, 2019

    Since the last Office update I can not get Outlook 2016 (465) to save the shared mailbox email address in the 'from' drop down list, I have to retype the sahred mailbox address each time.

     

    I send a coupleof hundred invoices from this emai laddress each month as well as statements etc so it is a major pain in the butt.

    Version 1902 (build 11328.20158)

     

    I also no longer have the option to add the shared mailbox through the advanced setting in account setting, that optoin is greyed out, that was the first option I tried when the email address stopped showing in the drop down list.

     

    The mailbox sends and receives ok but I have to manually type the from email address each and every time.

     

    I hope someone has managed to come up with a fix to this and can help out.

     

     

    • Victor_Ivanidze's avatar
      Victor_Ivanidze
      Bronze Contributor
      Mar 20, 2019

      HiPamela Dillon ,

       

      I can confirm that after upgrading to version 1902 (build 11328.20158)

      there is no the shared mailbox in the drop-down list of From: button.

       

      I can't confirm the problem with adding the shared mailbox via advanced settings in account setting. In my case it works as it should.

       

      Just add the shared mailbox as a second Exchange account, not as an additional mailbox, and you'll see it in the drop-down list.

       

      Regards,

      Victor. 

      • Pamela Dillon's avatar
        Pamela Dillon
        Copper Contributor
        Mar 20, 2019
        Victor,

        I had tried adding the shared mailbox as a 2nd Exchange account previously, however it does not have a password of its own so tried with no password and with the password for the main exchange account and it failed with both, how did you get it added?

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