Forum Discussion
Sending mail - Unable to get Shared Mailbox to show in "From" field (Outlook Online)
Totally stinks, since this works in the web version of Outlook, but doesn't in the actual Outlook. It'll let you put a different address in the "From" field (once you get it to show), but it refuses to send it, despite being a member of the Shared Mailbox, and it working in the web version. I get:
Your message did not reach some or all of the intended recipients.
Subject: Testing from 2
Sent: 12/6/2018 12:03 PM
The following recipient(s) cannot be reached:
'Jeff Barr' on 12/6/2018 12:03 PM
This message could not be sent. You do not have the permission to send the message on behalf of the specified user.
Jeff,
as a rule a desktop Outlook works with the shared mailboxes much better than OWA.
Make sure that you have or "send as" or "send on behalf of" shared mailbox right but not both ones. Also try to create a new Outlook profile, attach a shared mailbox and re-test.
Regards,
Victor Ivanidze
Jeff, looks like something wrong on you site.
I've just navigated to the Inbox of the shared mailbox and click New. The new item had my own address as From: one. After that I've changed it (by selecting from the list) to the address of the shared mailbox and click Send. A message was sent successfully.
Victor, thanks for the help. I figured out what the problem was, I was trying to send from the inbox of the Shared Mailbox and changing the "From" address, it worked fine when I sent from my own inbox and changed the "From" address. Sort of confusing, since you read messages to the Shared Mailbox in ITS inbox, but you can't send them from there (yet you CAN send replies from it).