Forum Discussion
Sending email as alias in office365?
Hi Chris,
let's suppose your default email address in Office 365 is SMTP:charette1@contoso.com and your alias is smtp:charette2@contoso.com.
Could you please explain how can you send as charette2@contoso.com using Office 365 OWA?
Thank you,
Victor Ivanidze
f I missed the part of the part of the question about using OWA, then I apologize, I don't use OWA, but use the desktop version of MS Outlook. In the desktop versions, you can do as I discussed. Here is the same explanation with an image showing how this is accomplished.
When creating a new email or replying to an email, the From field is a dropdown. Open the dropdown, and below all the email accounts you have configured is an option for "Other Email Address..." Select this, and enter the alias email address you want to use. Then, when the recipient opens the email, the Reply-To address they see will be the alias address that you entered.
I've tried this myself, setting up a DL, removing the alias from my primary profile and setting it up as the email address in the DL, waited for replication, and emailed both internal and external to my organization and the email head still shows from my primary address. We also have Exclaimer set up to auto insert our signature lines and if it's not reflecting the correct @, the correct signature does not apply. Any other suggestions?
Sound similar to my setup .. using DL permission with delegation permission and send as to send FROM and it works for me.
I did run into a bit of a problem sending from windows desktop app. The problem occurs appears to be that when manually toggle the FROM to use this DL the "offline GL" was not syncd and did not reflect the DL .. if you manually drill down ie click on the other email address and select directly from from the GAL (live to your account) rather than the offline GAL then can send without issue .
I have an active support case to sort out why my offline GAL on my desktop outlook 2016 is not syncing properly or timely to the GAL. There is more going on that just simply setting the default in the address book to point to the GAL rather than the offline GAL. I have done that and it is persistent.
The issue is when i click on FROM and it presents cached emails addresses that were previously set / selected as FROM email .. even if selected directly from the GAL .. if select from the cached emails the exactly same email will error out .. so only way to make it go is to select directly from the GAL ..
my guess, unconfirmed from the o365 support engineers, is there is some code related to the recently retired connected accounts code .. the connected accounts had an autoreply feature that auto set the from on a reply to an email received into a connected account. Microsoft in their infinite wisdom (not) retired the connected account feature this past September 2018. Possibly did not back off this code and something not working right.
I have replicated all steps with O365 support engineers. They then tell me they need to research and then its days before i hear from them and we have trouble connecting. That is where my issue stands.
Hope this helpss
