Forum Discussion

Copper Contributor

Apr 08, 2017

Sending email as alias in office365?

I used to have my domain email hosted in office 365. The reason i switched was because of a lack of a feature i really needed. You had the ability to create multiple aliases in office 365 so you coul...

exchange

office 365

ab1234260

Copper Contributor

Jul 13, 2021

j0rt3g4 the problem remains that, using the desktop version of outlook you don't get the ping pong feature that you used to get, ie :

When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not mailto:Sales@NodPublishers.com. (full piece https://docs.microsoft.com/en-us/microsoft-365/admin/email/add-another-email-alias-for-a-user?view=o365-worldwide).

I don't understand why outlook desktop can't do this...

Victor_Ivanidze

Bronze Contributor

Aug 04, 2021

You can solve the problem using the add-in named "SmartReply 365 for Outlook" - just google for it.

afabozzi-20
Brass Contributor
Aug 04, 2021
Victor_Ivanidzeas stated in the past that is not a free solution and the email is routed through a 3rd party so it would be a deal breaker for my environment.
- Victor_Ivanidze
  Bronze Contributor
  Aug 04, 2021
  Hi @afavozzi-20, SmartReply 365 (https://ivasoft.com/smartreply365.shtml) cooperates with native Microsoft feature (https://www.derekseaman.com/2021/04/microsoft-365-can-now-send-email-as-proxy-address.html). It doesn't require to route through a 3rd party.
  
  UPDATE (Aug-26-2021)
  Current version 1.0.4 allows you to assign different e-mail signatures to different aliases.
  - afabozzi-20
    Brass Contributor
    Aug 05, 2021
    Victor_IvanidzeSorry but paying is a deal breaker as well however I understand why there needs to be a cost. The free alternative works so we are using that for now.
ab1234260
Copper Contributor
Aug 04, 2021
Victor_Ivanidze is this your software? https://ivasoft.com/smartreply2010.shtml
- Victor_Ivanidze
  Bronze Contributor
  Aug 04, 2021
  That's mine, but I mean the newest one that works with native MS feature:
  https://ivasoft.com/smartreply365.shtml