Forum Discussion
Paul Barnes
Apr 06, 2017Copper Contributor
Search in outlook using office 365
I have noticed in the past couple of months that the quality of search within Outlook has gone downhill on my shared mailbox. I used tyo be able to search for a recipient and it would return both ma...
VasilMichev
Apr 06, 2017MVP
Searching in shared mailbox(es) depends on how the mailbox is added in Outlook (additional account vs additional mailbox) and whether the content is locally cached (with the "cache slider" also playing a role). Details are here:
Are you sure you are getting the sent items results from the shared mailbox, or is it your own? Do you happen to have the "keep a copy of sent messages for shared mailbox" option enabled?
Paul Barnes
Apr 07, 2017Copper Contributor
Hi Vasil
This article refers to Outlook 2010,2013 but no mention of Office 365 is this still relevant?
This article refers to Outlook 2010,2013 but no mention of Office 365 is this still relevant?
- VasilMichevApr 07, 2017MVP
It still applies to newer versions of Outlook. But yes, as Brent mentioned above we now have to take into consideration the server-side search too, which I also have some gripes with...