Forum Discussion
Saving sent items in the mailbox of delegator
Hello All,
We have set up delegated access in Exchange as follows :
1. The delegate, Bob, is using OWA.
2. The delegator, Anne is using Outlook 365. Access has been granted in Outlook through File -> Account Settings ->Delegate Access.
3. Bob opens Anne's mail by adding a shared folder on his OWA. He opens the Inbox for Anne and sends an email. This email needs be saved in the sent items of both Bob and Anne. Currently the email is being saved in the sent items of Bob only.
The command Set-Mailbox anne@domain -MessageCopyForSendOnBehalfEnabled $true has been run for Anne.
But no email is being saved in Anne's sent items when Bob sends an email through the mailbox of Anne.
Can anyone please advise where we are going wrong?
Thank you.
ManjulaSicom Hi, could it be a case of mix up?
-MessageCopyForSentAsEnabled vs -MessageCopyForSendOnBehalfEnabled
For reference see the examples here https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/automatically-save-sent-items-in-delegator-s-mailbox
- Hello bec064,
Thank you for taking the time to reply.
Unfortunately I checked well before launching the command as I got mixed up before.
But when -MessageCopyForSendOnBehalfEnabled did not work, I tried -MessageCopyForSentAsEnabled. Nothing works; the email is not getting saved in the mailbox of the delegator.
I have tried it successfully with 2 users using Outlook 365 (followed the instructions given in the mentioned article).
In this case, the delegator is on Outlook 365 and the delegate is using OWA.
Thank you.ManjulaSicom Hello again, have to ask if you are in hybrid mode? Is one of them on-prem and the other user in cloud? The MessageCopyForSentAsEnabled and MessageCopyForSendOnBehalfEnabled settings are not supported if they are located in different environments.
