Forum Discussion
Request: Option to change the default sender of shared mailbox for new messages and reply/forward
Hello I know, others had raised the question/request before. But because until today I haven't found a suitable solution, it is still in issue for me. We use a shared mailbox added as an addition...
As long as you have been granted Full access permissions, you can add the shared mailbox as additional account in Outlook (via File > Add account), which will in turn allow you to use the "proper" sender. In contrast, when accessing a shared mailbox via automapping, or when adding it as additional mailbox, quite few functionalities are unavailable or function differently.
Yes, I'm aware that the functionality of additional account is different to additional mailbox. One difference is that the default for new mails is also the shared mailbox and not the personal mailbox.
But this is not the main issue here. Also wenn added as additional account it is not possible to select/change the default to be used for new messages or reply/forward of incoming mails of the shared mailbox. So the main request is not fulfilled.
As already mentioned, the user with given permissions should have a choice, what mailbox shall be used by default and than still have the option to manually change it for an individual message.
But this is not the main issue here. Also wenn added as additional account it is not possible to select/change the default to be used for new messages or reply/forward of incoming mails of the shared mailbox. So the main request is not fulfilled.
As already mentioned, the user with given permissions should have a choice, what mailbox shall be used by default and than still have the option to manually change it for an individual message.