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Grace Yin's avatar
Grace Yin
Iron Contributor
May 30, 2018
Solved

Request for ex-employee's mailbox

Hi,   For ex-employee, we want to keep their mailboxes, but the sender receives bounce back message like that this recipient no longer exists.    I tried a few things, but none of them works.   ...
  • Deleted's avatar
    Deleted
    May 30, 2018
    Put an Out of Office response on the mailbox before converting it to a shared mailbox is how we approach it. An auto response tool with loop protection would be ideal but with 365 we can't do that anymore, or at least not last time I checked, so we just stuck with the standard Out of Office message.