Forum Discussion
stefan_hi
Mar 04, 2020Copper Contributor
Remote Server returned '550 5.7.705 Service unavailable. Access denied,tenant has exceeded threshold
Hello, I'm not able to send E-Mails for one week now. If I send an E-Mail I immediately receive a Mail containing the error named in subject. I need to send mails. Could anybody help? ...
Germaum
Mar 10, 2020Brass Contributor
You can refer to the article https://support.microsoft.com/en-sg/help/4498191/tenant-has-exceeded-threshold-error-when-you-send-mail
It describe the causes of it but you can also do the Resolution part.
It says: -> To fix this issue, follow these steps:
- Remove any unknown or unused inbound connectors from Office 365. To do this, follow these steps:
Go to Exchange Admin Center, and sign in as an Exchange Online administrator.
Select mail flow in the left-hand frame, and click connectors.
If any connectors already exist for your organization, you can see them listed here. If you see any connectors that don't belong, you should remove them by selecting the connector and clicking the Trash icon. The following screenshot shows some sample connectors that you should have if you are in a hybrid scenario. All other connectors should be inspected and removed if they are not required.
An example of connectors to and from Contoso email server
- Check the audit logs to determine whether a connector was created recently. Spammers are known to create connectors, send out lots of mail on that connector, and then delete the connector to cover their tracks.
Because an admin account was compromised, change the passwords for all your admins.
To prevent future compromise, enable multi-factor authentication (MFA) for, at least, the admin accounts. For more information, see Set up multi-factor authentication.
Contact Microsoft Support to unblock the tenant.
John9006
May 10, 2021Copper Contributor
The above blog entry was helpful for me. My office 365 account had been hacked. Deleted a number of new accounts that had created by the attacker. Enabled MFA and reset the admin passwords. Logged a ticket to get the blacklist cleared.
- BarryArmitSep 14, 2021Copper ContributorBeen waiting for Microsoft since 8th September 2021 and technician does not seem to have the expertise to remove blacklist from tenant. Still cannot send email and client at wits end with support by Microsoft not resolving problem
- BarryArmitSep 15, 2021Copper Contributortook support 8 days to resolve - prepare for a long wait if this occurs on your tenant
- tajudkOct 31, 2021Copper ContributorHello, did you receive any solution for this email issues ?