reinstallation of MS office 365 online gets stuck at 2% for days

HI DAVID 👋 , I HAVE TO ASK THE SILLY QUESTION FIRST , IS YOU'RE INTERNET CONNECTION GOOD ? IF IT IS HAVE YOU TRIED TO DO A RESTART ? I FOUND IN THE PAST THAT THIS HAS WORKED FOR ME . I HOPE IT ALL WORKS OUT GREAT FOR YOU . HAVE A WONDERFUL NITE. APRIL 💜 OH PLEASE EXCUSE THE USE OF ALL MY CAPITAL LETTERS , I'M NOT YELLING . I HAVE TORN REYTNIAS IN BOTH OF MY EYES ... ONE OF MANY INJURIES IN WHICH I SUBSTAINED AT THE HANDS OF MY EX BOYFRIEND .