Forum Discussion
Refine search after semi annual from build 1803 to 1808 on Remote Desktop Server
After the semi annual update from Outlook 365 build 1803 to 1808 we hear from users that the refine search buttons are greyed out. We had this problem earlier when we had the different update plan, So i think that in one of the builds this feature needs something else.
When going to options in outlook and menu search I can see that I can do a Search Engine Upgrade. However I am unable to install the patch that the link directs me to.
Any thoughts?
Hello Steven538,
First i suggest to login as administrator in your outlook, then pls. go to your Home Tab - Options. In that Options window select "Search" in left navigation. Next window appears. In bottom left corner there must a hyperlink to start the issue tracking wizzard for the refiners and search tools in Outlook (365/16/19). Check each of the options, if some of the settings for reaching the refiners have changed. Pls. ask your Users, on which refiners (search keywords) they don´t get the result they want to see.
Then: pls check this article on the security updates in Outlook: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-8587
Hope that helps. Greets, Eva.
Hi Steven538!
Thx for your screenshots!
I think you should click on that button on the top right to upgrade the search, see my screenshot and there is also a button to see the advanced options "Advanced", which indexed sites are relevant to search. If your Search tools are deactivated, you have to define that indexing sites (onenote, onedrive, etc.). Otherwise Outlook doesn´t know where to search on.
