Forum Discussion
Jay Carper
Feb 11, 2021Brass Contributor
Reconnect disconnected mailbox to new user account
An on-prem user was terminated over a year ago while litigation hold was enabled and the Exchange Online mailbox still exists in a disconnected state. That user has been re-hired. I can't restore the...
Jay Carper
Feb 15, 2021Brass Contributor
VasilMichev It's my understanding that a mailbox that is on legal hold goes into a disconnected state if the user account is deleted. I think this is normal, not an error state.
I will try the instructions you linked, though. Thank you!
VasilMichev
Feb 16, 2021MVP
That would be an "inactive" mailbox, so the steps in the article above should work just fine. Often times people dont follow the "inactive mailbox" procedure to the letter though, which puts the mailbox in unsupported state, so just wanted to clarify this.