Forum Discussion
Read and Recieve action disparity in exchange reports
And we can ask our lovely Anne Michels to give some more insight on how exactly the Read hits are being generated. For example, if I mark a message as unread and mark it back as read, does it count as a new hit? Does delegate access count, etc?
Hi all,
"email read" is a count of how often a user has initiated the action of reading an email. An email is counted as "read" when the user clicks on/ opens it. If you read a message twice, it will be counted as 2 read activities. Also please note that this can include older emails that the user received in the past.
Thus, it is likely for the number of "email read" activity to be higher than the amount of "emails received".
Thanks,
Anne
Hi Ann, in our support perspective. Would you share some input as well how does the server count on the send action. We found in our customer that user just send a bunch of email but the send count are 60x fold.
Hi Anne,
How could we explain the difference between 2,281 receives and 45,748 reads? That's a lot of extra clicks!
TR
Our engineering team will need to look into this. Marvo, please open a support ticket.
Thanks,
Anne
I have also just noticed this in my instance. User has 8363 receive action for the past 180 days, but 45,604 read actions! That's 253 read actions for every day! (including weekends) Something seems wrong about that.
