Forum Discussion
Read and Recieve action disparity in exchange reports
Given that users commonly have multiple devices that are capable of reading messages and that people often read messages multiple times, it is normal that read actions are higher than receive. After all, a single message might be read on 3 devices, so you have 1 receive and 3 reads in this case.
That being said, 7,976 receives and 70,590 reads for a single user is excessive. Unless they have 10 devices and insist on reading everything on all devices... And 2,281 receives and 45,748 reads is even more excessive... so I would file a support request and see what is going on.
And we can ask our lovely Anne Michels to give some more insight on how exactly the Read hits are being generated. For example, if I mark a message as unread and mark it back as read, does it count as a new hit? Does delegate access count, etc?
Hi all,
"email read" is a count of how often a user has initiated the action of reading an email. An email is counted as "read" when the user clicks on/ opens it. If you read a message twice, it will be counted as 2 read activities. Also please note that this can include older emails that the user received in the past.
Thus, it is likely for the number of "email read" activity to be higher than the amount of "emails received".
Thanks,
Anne
Hi Ann, in our support perspective. Would you share some input as well how does the server count on the send action. We found in our customer that user just send a bunch of email but the send count are 60x fold.
Hi Anne,
How could we explain the difference between 2,281 receives and 45,748 reads? That's a lot of extra clicks!
TR
Our engineering team will need to look into this. Marvo, please open a support ticket.
Thanks,
Anne
