Forum Discussion

Copper Contributor

Apr 08, 2017

Sending email as alias in office365?

I used to have my domain email hosted in office 365. The reason i switched was because of a lack of a feature i really needed. You had the ability to create multiple aliases in office 365 so you coul...

exchange

office 365

ab1234260

Copper Contributor

Jul 13, 2021

j0rt3g4 the problem remains that, using the desktop version of outlook you don't get the ping pong feature that you used to get, ie :

When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not mailto:Sales@NodPublishers.com. (full piece https://docs.microsoft.com/en-us/microsoft-365/admin/email/add-another-email-alias-for-a-user?view=o365-worldwide).

I don't understand why outlook desktop can't do this...

afabozzi-20

Brass Contributor

Jul 13, 2021

ab1234260

Thanks for that info I was not aware that the web would translate it correctly. As for the desktop one slight work around is to create a rule that moves messages sent to a certain alias to a certain folder or you can add a category to it. Then when you are replying to that message you know to change the from address before sending the message. Not ideal at all but thought I would mention it as an option.

All of this is pretty frustrating really but hopefully one day it will function properly.