Forum Discussion
Retention tag and policy for shared mailbox
First, this is my first post here and I have done some searching but the problem doesn't appear to be directly referenced. Context At my company we have a shared mailbox in o365 named enquiries....
Victor_Ungureanu
Microsoft
MicrosoftThe way retention policies work is like this:
-you create a retention policy and add tags to it
-you assign the policy to specific mailboxes (in your case to enquiries and let's say that you don't assign the policy to peoples mailboxes)
-the retention policy works for the emails inside the enquiries mailbox
-an email that once was inside the enquiries mailbox and had a tag applied to it will lose that tag once it's forwarded to a user mailbox and will obey to the retention policy assigned to the user mailbox, if any is assigned
I hope this answers your question, at least partially if not fully :)
-you create a retention policy and add tags to it
-you assign the policy to specific mailboxes (in your case to enquiries and let's say that you don't assign the policy to peoples mailboxes)
-the retention policy works for the emails inside the enquiries mailbox
-an email that once was inside the enquiries mailbox and had a tag applied to it will lose that tag once it's forwarded to a user mailbox and will obey to the retention policy assigned to the user mailbox, if any is assigned
I hope this answers your question, at least partially if not fully :)
Victor,
Would the new Unified Retention Label's fix this workflow so that the Label added to the message when it hits the enquires@ mailbox would persist even when the message is redirected?
Would the label persist when EmployeeX replies?
Could EmployeeX change the retention label that was applied on enquires mailbox?
