Forum Discussion

CrazyKZ's avatar
CrazyKZ
Copper Contributor
Jun 21, 2023
Solved

Outlook email account Disconnected

About two days ago, one of my email accounts in Outlook stopped working. It's now saying "disconnected" in the lower info section. I can get the email on my phone and the web, but not in Outlook anym...
outlook
  • FcoManigrasso's avatar
    FcoManigrasso
    Jun 23, 2023

    Hi CrazyKZ,

    Don't worry, all is there.

    The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ). 

    Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...

    If you still face issues feel free to send me a private message and I'll try to assist you remotely.

CrazyKZ's avatar
CrazyKZ
Copper Contributor
Jun 30, 2023

FcoManigrasso 

 

Ahh, there we go. Thanks!

I have numerous contract lists that show in Outlook and they are all called Contacts. Is there a way to name the correct one to something different?

FcoManigrasso's avatar
FcoManigrasso
Iron Contributor
Jul 03, 2023

Hi CrazyKZ,

Default folder names, like contacts, cannot be modified, ( technically it's possible with MFCMAPI, but it's a high technical procedure not recommended for non tech professionals ).

I would suggest to create a custom one, and move there all the desired contacts, ( you can select all or many of them and move in one step ). 

https://support.microsoft.com/en-au/office/create-address-book-41d343c2-0508-45fe-b6f4-a0294bfe3da0

Resources