Forum Discussion
Outlook email account Disconnected
Hi CrazyKZ,
Don't worry, all is there.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
Hi CrazyKZ,
Happy to see that finally it worked 🙂 A new profile is usually the best solution for such scenarios.
Regarding your last questions, your exchange account already syncs your contacts and calendar events. If you have full access rights over another mailbox, that is probably automaped and will appear automatically. If it's not the case, you can simply add more accounts as described here: https://support.microsoft.com/en-au/office/add-an-email-account-to-outlook-e9da47c4-9b89-4b49-b945-a204aeea6726
Have a good day.
I need to get my address book and calendar back, but now I can't even open up the previous profile except for about 15 seconds, then it closes Outlook. 😞 What can I do? I'm at a loss.
Are the Outlook profiles saved somewhere that I can pull a back up or something?
Hi CrazyKZ,
Don't worry, all is there.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
Thanks for the clarification on the Control Panel. I wasn't aware of the differences. 🙂
I had to redirect the actual pst file and open it vs. the email account pst file.
From there I was able to export a backup pst file and import it into the now working profile. Phew!
The only issue I'm having now is the address book. How do I change the default address book to use when opening a new email? I can pull it up and use it, but each time I have to choose where it is.
Hi CrazyKZ,
Great that you were able to setup your accounts correctly! Happy to help 🙂
Regarding the address book, it depends of the account that you're using. Outlook will take the address book from the account in use at that moment.
On the left side of your client, you should see your mail accounts and mail folders, ( depending of your view configurations ). If you go to the inbox, ( or any other folder ), of account "A", your sender address and address book will be the one from account "A". But if you´re placed on account "B", both sender address and address book will be from account "B".