Forum Discussion

CrazyKZ's avatar
CrazyKZ
Copper Contributor
Jun 21, 2023
Solved

Outlook email account Disconnected

About two days ago, one of my email accounts in Outlook stopped working. It's now saying "disconnected" in the lower info section. I can get the email on my phone and the web, but not in Outlook anym...
outlook
  • FcoManigrasso's avatar
    FcoManigrasso
    Jun 23, 2023

    Hi CrazyKZ,

    Don't worry, all is there.

    The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ). 

    Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...

    If you still face issues feel free to send me a private message and I'll try to assist you remotely.

FcoManigrasso's avatar
FcoManigrasso
Iron Contributor
Jun 21, 2023

Hi CrazyKZ,

 

Here you have a video with all the steps, from min. 1.53: https://www.youtube.com/watch?v=hyHi1rxWXuM

Hope this helps.

 

Wish you a good evening.

CrazyKZ's avatar
CrazyKZ
Copper Contributor
Jun 21, 2023

FcoManigrasso 

And I saw while researching the help section of Outlook, that it said "Note: While a profile can include multiple internet-type accounts, it can include only one Exchange account."

 

The email accounts I have are both part of the same domain name and are somehow apparently linked since I can't even delete the one that's not working without removing the main email account. 

 

Resources