Forum Discussion
Outlook email account Disconnected
Hi CrazyKZ,
Don't worry, all is there.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
Hi CrazyKZ,
You need to create it from the Control Panel.
Please follow this instructions:
- Close Outlook.
- Select the Windows icon, type Control Panel in the search box and select it.
- In Control Panel, search Mail, and select it. The Mail icon won't appear unless you have Outlook installed and have run the program at least once.
- The Mail Setup dialog box opens.
- Click Show Profiles.
- Click Add.
Type a name for the profile, and then click OK.
- Add an e-mail account to use in your profile by following the directions on your screen.
- Once created, click again on "Show profiles"
Under When starting Microsoft Office Outlook, use this profile, click Always use this profile, and then click the profile that you just created in the list.
- Restart Outlook. Note that the first loading of a new profile alway takes a bit longer. That's absolutely normal, don't worry.
More info: https://support.microsoft.com/en-us/office/overview-of-outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc
When I go to the Control Panel in Windows, it looks totally different than all other mentions of how to change the profile. When I click on Manage the email from the control panel, it makes me login to that account then brings me here: https://myaccount.microsoft.com/ I don't see anything about email profiles. 😞
Hi CrazyKZ,
Here you have a video with all the steps, from min. 1.53: https://www.youtube.com/watch?v=hyHi1rxWXuM
Hope this helps.
Wish you a good evening.
And I saw while researching the help section of Outlook, that it said "Note: While a profile can include multiple internet-type accounts, it can include only one Exchange account."
The email accounts I have are both part of the same domain name and are somehow apparently linked since I can't even delete the one that's not working without removing the main email account.
Actually I see within Outlook itself is where to get to the profiles.
I'm trying to setup a new profile, but I'm having trouble connecting to that email though.
I actually saw that video. My Windows control panel doesn't look like that.
Here is his control panel.
Here is what my Control Panel looks like:
When I type in Mail from the search section of the Control Panel, below is what shows up: