Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days
https://docs.microsoft.com/en-gb/office365/admin/manage/set-password-expiration-policy?redirectSourcePath=%252farticle%252f0f54736f-eb22-414c-8273-498a0918678f&view=o365-worldwide
If this is ok, setting the below registry key to 1 in below path often resolves it
Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password
I would try that on a single user to see if it works before rolling it out. If that doesn't work let us know.
Best, Chris
Hi,
Thanks for response.
I tried to Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, but there is no Key: DisableADALatopWAMOverride (DWORD)
Please see the screenshot:
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chrishave had this issue with Windows 10 and now seeing on Windows 11.
also symptom is Onedrive loses connectivity and Start menu / Search not working.
has your team looked into root cause?
The Registry fix, does fix outlook Most of the times.
we have also used Add-AppxPackage -Register
"
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml
"
-DisableDevelopmentMode -ForceApplicationShutdown in Powershell but some times it does not fix.ChrisHoardMVPHi,
I am facing the same issue again, although registry entry is there, outlook stuck and asking for password.
Please refer to attached screenshot:
In my case, removing my Office 365 account from "Access work or school" (Settings > Accounts > Access work or school) on Windows 10 solved that issue. Then, I connected my Office 365 account again, it worked.
Hi,
I am facing the same issue again, although registry entry is there, outlook stuck and asking for password.
Please refer to attached screenshot:
