Forum Discussion
messg spam from my office email to yahoo
I figure I'd chime in on this because yesterday, 5/18/22, I spent a good deal of time searching for anyone who was having this issue.
We started hearing from clients that our mail was being sent to their junk/spam folder. After an hour or so of test mails, I discovered that all mail sent to AOL and Yahoo from Office 365 (and I tested with several different tenants) was ending up in the recipient's Spam folder after a minute or so.
I don't know why this is happening, so I can't offer a fix- but it WAS happening as of 5/18/2022- in case someone else stumbles on this post.
- I just spent an hour on the phone with Microsoft after opening a ticket (##31187061) and they looked over everything in our samples and just kept saying that it has to be a problem on the recipients side. They acknowledged that unless they are getting lots of tickets for problems with deliverability, it isn't going to get escalated to a team to really do anything about it.
Our users are complaining about emails to gmail/google today too.
The advice I got from the tech was to open a ticket and submit feedback through the feedback button in the admin portal for EACH tenant individually to try and raise awareness of an issue.
Hopefully anyone else coming across this who is having problems will take the time to open a ticket too!- Any word from Microsoft or Yahoo? All of my clients who are set up in O365 are also experiencing this issue , when emailing AOL or Yahoo. All of them are set up with DMARC, SPF and DKIM DNS records.
I opened a ticket with Microsoft, and as others have stated- they can't do anything. I tried to get someone to push it up the engineering chain... maybe someone high enough at MS knows some contact at Yahoo- but that was a long shot.
Yahoo has no free support, you have to sign up for a subscription for any support request. However, a colleague of mine did have a link to Yahoo's Sender Hub, which I believe is targeted at people trying to remove blacklisted domains from Yahoo blocks.
I entered a ticket here: https://senders.yahooinc.com/contact/ under "Problems Delivering Mails" - I'd encourage you to do the same. While I got something of a generic response that the issue was being investigated, "please try again in a few days," perhaps if enough people complain something actually might get done.
The issue is still persisting. I've now submitted feedback from all six of my tenants as you suggested. I have also opened my own ticket (31201762) raising this issue. Hopefully we can get some resolution, or at least get some support traction soon.
- Additionally, my users have made me aware this affects email being sent to Bell South addresses (bellsouth.net) as well. Bell South uses Yahoo mail servers for its customers.
