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TrevorG's avatar
TrevorG
Copper Contributor
Jan 29, 2021

I just need Help

I don't know where else to turn so I am going to bring this issue here. My company purchased m365 E3 licenses late last year. I called Microsoft support and they referred me to 3 vendors by email sta...
microsoft 365
Mark-Kashman's avatar
Mark-Kashman
Gold Contributor
Feb 12, 2021

Hi TrevorG - Are you able to remove the vendor as your preferred partner, and/or request another vendor. In doing so, you should then be able to request help more directly without getting stuck in the loop hole you seem to be in. You may have already done this, but go to the Microsoft 365 admin center > Support > New service request. And, if your company qualifies for Microsoft FastTrack benefits, that's a great route to go: https://www.microsoft.com/fasttrack (sign in and follow "Get help."

 

Also looping in my peer, ScottSchnoll who may have additional ideas from an admin center perspective. 

 

Thanks, Mark 

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