Forum Discussion

Copper Contributor

Apr 17, 2018

i can`t Office 365 configuration in outlook 2013 & 2016

I tired to config office 365 account in outlook 2013,2016 on AD user account but unfortunately i can`t and i used auto discover tool also kindly help me to configure very urgent...............!

office 365

NunoAriasSilva

MVP

Apr 18, 2018

Hi Sai,

You have any problem on your firewall that receives the autodiscover url, you need to troubleshoot that issue to correct the configuration of Outlook.

Sai Arun Prasath M

Copper Contributor

Apr 18, 2018

hi Nuno

I checked firewall side there opened https 443 port at any level but that also not giving hand to solve this issue

jst Now tired

In Outlook Username Discover automatically and Network connection established but did not search the domain

NunoAriasSilva
MVP
Apr 18, 2018
Hi Sai,

For this kind of problem you have a cname pointing to Office 365 autodiscover. Please create a support ticket on Office 365 portal.
- Sai Arun Prasath M
  Copper Contributor
  Apr 19, 2018
  Hi Nuno,
  
  Its trouble has particular pc and User`s remaining User Id configured has fine.i tired all steps in whatever i know as per my knowledge but no use
  - NunoAriasSilva
    MVP
    Apr 19, 2018
    Hi Sai,
    
    Can you verify the UPN of that user and test it on other PC ?