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ajkessel's avatar
ajkessel
Brass Contributor
Aug 27, 2020

Frequent Outlook 365 crashes after recent update

For the past week or so, Outlook 365 (Version 2007 13029.20344) has been crashing several times a day for me. I think it usually occurs when going in and out of search functionality. I've included an...
office 365
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Sep 02, 2020

ajkessel Hey, you can always provide the logs to the official Microsoft support for a proper analyze.

ajkessel's avatar
ajkessel
Brass Contributor
May 31, 2021
Just a quick update -- this problem went away for a few months, but now appears multiple times per day. Here's a sample crash report:

Faulting application name: OUTLOOK.EXE, version: 16.0.13127.21624, time stamp: 0x6093b420
Faulting module name: mso40uiwin32client.dll, version: 0.0.0.0, time stamp: 0x6093ae60
Exception code: 0xc0000005
Fault offset: 0x00000000000df814
Faulting process id: 0x4de4
Faulting application start time: 0x01d7565198c9c144
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll
Report Id: 42483b25-0e24-4cec-b0be-1def86542aa4
Faulting package full name:
Faulting package-relative application ID:

...

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 16.0.13127.21624
P3: 6093b420
P4: mso40uiwin32client.dll
P5: 0.0.0.0
P6: 6093ae60
P7: c0000005
P8: 00000000000df814
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CF8.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_OUTLOOK.EXE_6ea06b45525919cf46f6dc4c71814cc4fa1179fc_00000000_f2cafdac-ac34-424f-9d27-60f23c3e6791

Analysis symbol:
Rechecking for solution: 0
Report Id: ac27bb0c-30ea-41bb-a94b-d0facf535cf4
Report Status: 528484
Hashed bucket:
Cab Guid: 0

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