Forum Discussion
Feature request fix Remote Assist bypass UAC prompt
I have to say there must be a gap in MS Windows testing processes. I don't understand how they fail to allow an IT help desk agent, Sys Admin or DevOps or anyone suppose to succeed in remote assistan...
idk1613Quick assist has interesting features, but it is too powerful to be put in any hands in my Opinion, Remote Desktop, when safely set-up, is sufficient for me. Beside, 3rd Party Software are so expensive most of the time, that suddenly Microsoft prices on this Matter look legit to me.
The solution around this is to move to Remote Help with Microsoft Intune. You do not run into any UCA challenges. If you want to use Splashtop, Quick Assist or other Remote Assistance tools you will need to downgrade the security of the UAC security settings which poses the risk of spoofed UAC prompts. The newer version of Quick Assist requires a UAC prompt for future changes. To avoid this risk Remote Help with Microsoft Intune is the best solution for Windows EPs only. Remote Help at this time of this writing is not supported by macOS, iOS, or Android. It would be nice if Microsoft could create a remote assistance tools for all platforms to allow IT teams successful IT remote assistance for service desks but I guess that is too much to ask for a holistic solution. https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help