Forum Discussion
cursor not placing properly and not highlighting text to edit
Microsoft, this is a real issue and clearly an O365 bug.
I experience the same intermittent issue in Word, Excel, OneNote and Outlook on all three computers I work on: my Microsoft Surfacebook Pro, my workplace HP workstation, and my home desktop computer. All have a different brand of mouse and different mouse drivers. The problem began when I was running W10 on all three. I have replaced two of them and currently run W11 on my laptop and home computer and W10 at work. The issue occurs on both. I have reinstalled Office and mouse drivers on all three, checked for updates, followed Microsoft's repair recommendations, changed the mouse settings etc and nothing has made any difference.
In summary, for no obvious reason, the cursor loses its coordinates. In Excel, it highlights a cell several along and/or above or below the cell where the cursor is flashing. In Word it highlights words in the wrong line, and to the left of right of the flashing bar cursor. Same in Onenote and in Outlook.
Sometimes the problem can be fixed, as Caralina suggests, but rapidly scrolling left or up to the margins. Other times the only thing that fixes the problem is closing the application and restarting it. I've got very slick at doing that rapidly but it is a nuisance.
This has been such a commonly reported issue for a number of years now, in W10 and W11, that Microsoft needs to put some resources into resolving it and stop blaming the user or the user's machine.
