Forum Discussion
Quality of Office 365 support is sinking..
Just wonder how you perceive this. I post this here since I have not found a better place to do so. If I discuss this with a support person, all I get is an apology and that they cannot change it... ...
100% agree. Support has been terrible for the last 6 months or more. The new online ticketing system is awful too. The only way I get a resource that is helpful is if I open a sev A ticket. Anything lower has been a waste of time. Not sure what's going on, but SharePoint online resources used to be really, really good. Now they just ask the same questions over and over and rarely find a resolution. Very disappointing and frustrating.