Forum Discussion
Quality of Office 365 support is sinking..
Microsoft
There are many reasons why the support experience varies between small and large companies, but that doesn't mean to say that support from large companies should be expected to be bad.
This particular thread predominantly attracts those who've got stuck in the system and need help, but we help thousands of customers every day and aim to respond very quickly with the intent of solving that problem on the first contact.
We don't always get this right and some problems are unfortunately more tricky to solve than others. There are lots of folks at Microsoft working in the background who are passionate about making significant improvements to our support experience and I believe the support experience you'll receive from Microsoft will only continue to improve.
Keeping services on prem is currently absolutely the right decision for some people, but for many others moving to online brings significant benefits. Don't worry, I'm not here trying to sell :)
oh Sir Russell how I wish you were a fly on the wall during my last two Microsoft "Technical" Support case calls, and I use the term "technical" loosely, lol, ha ha
I would just love to keep the "Engineers" attention on our call for 2 minutes, seems like they have a dozen Chat windows open and keep regurgitating the same standard rubber stamped replies, example:
Me: Hi, I would like to know how to enable Rights Management on my O365 portal?
Respnse: Hello I am so and so and I am dedicated to helping you and only you, I will solve all of your problems, what issue are you calling about?
Me: um... read my first statement
and round and round it goes