Quality of Office 365 support is sinking..

I don't mean to sound like an old man but with over 25 years of IT experience I have seen this scenario play out over and over.  It used to be when a smaller company gets bought by a bigger one, I am looking at your Network Solutions, the support was responsive with the little guy then it goes South with the bigger company.  It happened again when Cisco bought a company called IronPort good luck getting proper support with Cisco now, it is a black abyss.  We have not migrated to O365 yet, we are one of the last hold outs, but our time is coming, and I know two things are certain, their prices will only increase and their level of support will only decrease.  No one cares more about your systems (servers, apps, etc.) than you do, keep them on prem as long as you can.