Quality of Office 365 support is sinking..

Hello RussellRead,

I have three generic questions you might or might not be able to answer.

(btw, I really appreciate very much you taking the time to try to help us here, even if this is not your main responsibility, as I think I have understood on your comments).

Question 1:

I am logged into the Office 365 partner console and see all our tenants. I can open service requests for each tenant. But I do not see anywhere the possibility to see all open tickets across all tenants in one place or view. Should that be or is that not possible at all?

IMHO, it should be possible for MPN partners taking care of several tenants to see all tickets of all tenants (possibly of all users in those tenants having opened a ticket) in one place. Hopefully with some history as well.

Question 2: 

When I log into a specific tenant with the same login I used to open tickets, I cannot see old tickets at all. What I see is only the tickets that are currently open. Should I not be able to see all open and closed tickets for at least a couple of months back?

Question 3:

If I, as an Office 365 user, or as an Office 365 MPN partner looking after several tenants, have an issue with the quality of support in general (not related to one specific ticket, but really overall), is there an official way to reach someone responsible for the support process to discuss the issues with?

Explanation: When I address the engineers working on tickets, I do not talk to the right level. Those engineers are interested to fix the Office 365 issue and not the Office 365 overall support process. Talking with their manager won't do either. 

Having this discussion here in this forum is a nice refreshment, but at the end I do not get a satisfying answer. 

Thanks

Daniel