Forum Discussion
Quality of Office 365 support is sinking..
Just wonder how you perceive this. I post this here since I have not found a better place to do so. If I discuss this with a support person, all I get is an apology and that they cannot change it... ...
I'm finding response times are still mostly OK for my team and I, but it is frustrating that you specifically request a follow up via email and they still call. This is annoying as they always try to call AFTER business hours and we end up with missed calls.
RussellRead
Microsoft
Microsoft
Thanks for the feedback. If you've specifically requested communication via e-mail, the support teams shouldn't be calling unless there's a good reason to attempt a call. And certainly the teams don't intentionally call after hours, we'd much rather speak with you to help you resolve the ticket.
In future, if this happens, please do add a note to the ticket to re-iterate that you don't require a phone call and that you want communication to occur via e-mail. You can also use the feedback opportunity after the ticket is closed to feedback on your experience.
If it's persistent, let me know the ticket numbers where it's happening and I can help to feedback to the teams too.