Problems with One Note in Office 365 following upgrade to Surface Pro8

Question

HI allI use One Drive to back up all my storage. I recently upgraded from Pro 7 to Pro 8.Having installed my office 365 subscription , and checked its update status,&nbsp; it still refuses to download or open a very critical OneNote file&nbsp; saying it is blocked as unsafe.&nbsp;&nbsp;This was&nbsp; passworded safe location for&nbsp; critical data and its loss is very would be very serious,What can have happenedI am&nbsp; home user and have been trying for some time to get past the automata to paid assistanceIt does not seem to be available to home users any moreRoger Stenson

david_petree · Answer

rogerstenson&nbsp;&nbsp;Where are your notebooks stored?ComputerOneDrive personalOneDrive for BusinessSharePoint Online?&nbsp;Also, What OneNote application you are using?"&nbsp;OneNote for Windows 10OneNote Desktop (2016 version)

rogerstenson · Answer

Hi DavidI keep all my personal data on my PC's in the OneData Folder. The files are present both on my PC and are fully and rapidly backed up by the OneDrive on line system thanks my gigabit wifi connection. I am very attentive to One_Drive's messages.My One note software is derived from my current subscription to the home user Office 365 system. I am the sole user of that product in my household. The machine rarely leaves my home ,thanks to my Duo 1&amp;2 systems .I update my PC's every couple of years. THE One Drive system has so far brought forward my data faithfully to every new model. This time the brought forward copy of my 'MainNoteBook' one note file which is fully passworded is reported to be 'unsafe' and is blocked. It contains all my sensitive personal data.Both my discarded Surface Pro 7 and Pro 8 were on Windows 11Roger Stenson'

rogerstenson · Answer

Further replyHi again DavidThe 'MainNotebook' file on my Pro 7 before the upgrade consisted of at least 15 busy pages.Now on my Pro 8 it is reported to comprise only 170 odd bytes, so there is no my point in recovering it. Its goneRoger Stenson

david_petree · Answer

All good. If you said its gone, its gone. You should move your OneNote Notebooks to your OneDrive account or SharePoint. Then you won't have that problem. Also, if they were "rapidly backed up to OneDrive", then the notebook should be in OneDrive. If they were deleted on your machine, they should still be in OneDrive, or at least in the recycle bin in OneDrive.Also, You should not back them up with OneDrive. You should make a folder in your OneDrive or SharePoint library called "notebooks" and put them in there, but you should go into OneDrive settings and turn the sync off on that folder. That will do nothing but cause problems. That is like backing up your .PST file for your email, and the .PST is in use. Nothing but problems.OneNote has its own sync, so you don't use OneDrive. Once the files are up in 365, you can then open them from OneNote on your machine, and OneNote will do the syncing. Then you won't have any problems. You can run and buy a brand new machine, install Office, launch OneNote on your brand new machine, and you can still have access to all your notebooks as they are in the cloud.

david_petree · Answer

I can see how 15 busy pages can seem like its big, but its not. I have 11 different Notebooks, with the biggest one having about 30 sections, and each section has at least 100+ pages. All the notebooks are in 365 and all open and synchronizing with the OneNote app on the machine.So, You should log into the browser and check the location they were backing up to, and if they are not there, make sure you check the recyclebin and even the second stage recyclebin

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Problems with One Note in Office 365 following upgrade to Surface Pro8

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