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Markus Mantere's avatar
Markus Mantere
Copper Contributor
Feb 12, 2018

Problem with setting up mail in outlook

Hi community!

 

So, we have been scratching our heads over this so would be super helpful if anyone could help us out!

 

Background:

- We recently bought office 365 for our company.

- We have our own URL, arkimera.se

- We want to get the e-mails with our own url (ie markus.mantere@arkimera.se) into our online outlook

- We started out with the onmicrosoft-adresses.

 

Problem:

- We can´t figure out hot to get the mails for my collegue in the online outlook version running!

 

Problem description:

- Mail now goes to locally installed outlook (that we already had setup before)

- Mails generated within the office365 apps goes to the online outlook for that adress, so that works. I can share a file to the adress and that makes it to the inbox of the online version.

- We tried to use "connected accounts" but gets a fault message that the e-mail adress is already active and therefore we cant connect an e-mail to itself..

- We got going merging e-mails from the old accounts that we already had into this account and that works.

- We got MY e-mail (markus.mantere@arkimera.se) going in the online outlook, but not my collegues (kenny.hakansson@arkimera.se). I first had the onmicrosoft adress for a week because I just started at the company so it took a while getting the "real" arkimera.se adress. When I got that, I connected the account. Later on I removed the onmicrosoft adress from the office login and from outlook.

 

Very tankfull for helt, we are stuck!

2 Replies

  • Hi Markus,

     

    To Better help, what are you current using as email system and how do you need to migrate ?

     

    All this questions are a part of your solution and you need to understand what are the best options to migrate to avoid issues.

  • If I correctly understood, you want to migrate on-premises mailboxes to Exchange online.
    If that's the case, there's no "clic here" and "go there" that will fix it up for you in this thread. Most experts here are very used to work on that kind of migration projects, which can take weeks. You need assessment and planning before execution, for a successful outcome.
    You can search the internet for official guides and best practices, but I'm afraid your best option would be to get consulting services.

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