Forum Discussion

pjaroch's avatar
pjaroch
Copper Contributor
Oct 29, 2020
Solved

Problem with re-created O365 user synchronization

We have a problem with a user whose Office365 account has been deleted and then we created a new one when the user came back to the work (after about 4 months). The name, login and e-mail address are...
office 365
  • pjaroch's avatar
    pjaroch
    Nov 13, 2020

    Hey,

     

    MS Support fixed the problem with few and easy steps. You just have to check if your user is not hidden from address lists.

     

    Go to: Exchange Admin Center -> Recipients -> Mailboxes -> Find the account you want to check -> Double-click it -> General -> Untick the box on the bottom of the windows - Hidden from addresses lists

     

    Now you have to wait about 24 hours and let the settings propagate.

    I translated it, we do not use the English version of Admin Center 😉 I'm sorry if I missed anything. Kind regards

pjaroch's avatar
pjaroch
Copper Contributor
Nov 04, 2020

PeterRising 

Hi, I would like to bump this thread, we are still looking for a solution to the problem with the user.

Thanks

PeterRising's avatar
PeterRising
MVP
Nov 04, 2020

pjaroch 

 

Hi, I would recommend that you open a support ticket directly with Microsoft to troubleshoot this with you.  You can do this from the M365 Admin Center.

  • PeterRising's avatar
    PeterRising
    MVP
    Nov 13, 2020

    pjaroch 

     

    Cool, a simple fix in the end.  Thank you for sharing this with us. :smile:

  • pjaroch's avatar
    pjaroch
    Copper Contributor
    Nov 13, 2020

    Hey,

     

    MS Support fixed the problem with few and easy steps. You just have to check if your user is not hidden from address lists.

     

    Go to: Exchange Admin Center -> Recipients -> Mailboxes -> Find the account you want to check -> Double-click it -> General -> Untick the box on the bottom of the windows - Hidden from addresses lists

     

    Now you have to wait about 24 hours and let the settings propagate.

    I translated it, we do not use the English version of Admin Center 😉 I'm sorry if I missed anything. Kind regards

  • PeterRising's avatar
    PeterRising
    MVP
    Nov 04, 2020

    pjaroch 

     

    I am sure they will be able to work through this with you.  Please do let us know the outcome so others with the same issue may be able to find it. :smile:

  • pjaroch's avatar
    pjaroch
    Copper Contributor
    Nov 04, 2020

    Thanks PeterRising, i just opened the support ticket on our M365 Admin Center.

    We can close the thread now. I hope they will help us with that.

     

    Have a nice day,

    Pawel

Resources